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Return Policy

We offers a 30 day refund policy. We would accept returns as long as the product is returned exactly as received. The refunds will only be made if the following return guidelines are followed:

  • The item must be returned in all the original packaging, including cartons, boxes and must NOT have been used or laundered.
  • Please message us through info@auuoo.com for all exchanges and return authorization (RA) numbers and return address.
  • Each box must be accompanied with a return authorization (RA) number. All returns that do not have RA numbers on them will not be accepted.
  • Refunds are within 30 days from the day the customer received the original item.
  • Shipping and insurance charges are non refundable.
  • Buyer pays for return shipping.
  • Returns due to incorrect address, original shipping charges are non-refundable.
  • There will be up to 50% re-stocking fee if the items packaging is damaged, the item is not folded correctly, the item is roughly re-stuffed in the package.
  • For the items returned as exactly as received there is no restocking fee.